This article covers email delivery error guidelines for the MSC.
Email Delivery Error Guidelines
The MSC sends many
email notices on behalf of the member libraries. If the emails are undeliverable for any
reason, an admin report that runs daily will change the patron's User Cat 4 field from 'EMAIL' to 'REVIEW' and add a note in the Extended Info tab with the email address, date of failure, and reason. The library’s designated staff person should review the BLUEcloud Analytics report (BCA), User List - Failed Emails, located in the Shared Reports> Users> User Lists folder and adhere to their library's internal procedures for contacting the patron to update the patron record.
Library staff should
use the Modify User wizard to edit the patron record to either fix the email
address on the Addresses tab or remove the email address and the E from the
Notify_Via field on the Extended Info tab.
If an email address is listed on multiple patron barcodes, all of those patron barcodes will be changed to REVIEW and have a note in the extended information section of the patron's record.
DELIVERY ERROR EXTENDED NOTE SAMPLE
MESSAGE:
System Note MM/DD/YYYY: Email Delivery Error - EMAIL ADDRESS [failed email address] REMOVED DUE TO BOUNCED MESSAGES.
DELIVERY ERROR DELAYED SAMPLE MESSAGE
System Note MM/DD/YYYY: Email Delivery Error - PATRON'S EMAIL PROVIDER IS DELAYING DELIVERY OF EMAILS. SOME NOTICES MAY BE DELAYED.