Closure and Reopening Services
About
In the event that your library has an extended closure planned (e.g. construction) or needs to close unexpectedly, there are a number of ways the MSC can help. Please open a ticket to request any of these services.
Services
Circulation/Patron Options
- Adjust library closed dates in the system, for proper calculation of due dates, fines, hold expiration, etc.
- Adjust existing dates in batch for following:
- item due dates
- hold expiration dates
- available hold expiration dates
- patron privilege/expiration dates
- Adjust and/or remove accrued fines on overdue items.
Keep in mind you can also use the Checkin Bookdrop wizard to remove fines accrued during closures. For more information, see Circulation - Book Drop Check-In.
Administration/Staff Options
- Assist staff who may have work they can do from home with setting up access to WorkFlows.
Sharing Group Member Options
- Adjust hold matrix and other configurations to prevent “stuck” holds and alleviate overload on other libraries in the group that remain open.
Notification Options
- Post informational notices on your Enterprise page.
- Send announcements via email to those patrons who have opted in to receiving email communication.
- Adjust scheduling and/or wording of existing email notices.
Questions for Libraries
When opening a ticket to request these services, please include your answers to the following questions (you can copy and paste them into a ticket with your answers):
1. Are you including your branches (if you have them) in this request?
2. Are you checking out items?
3. Are you filling holds?
4. If you are filling holds, do you want patrons to receive a hold pick-up email? If so, please include the wording for this notice.
5. If you are checking out items or filling holds, do you want the due dates to be further out than your normal settings?
6. Are you accepting returns? Either way, do you want the due dates for items that have already been checked out to be moved further out?
7. Would you like an informational notice placed on Enterprise (online catalog) about changes to services, hours, or open dates? If so, please include the wording for this notice.
8. Would you like an informational notice emailed to patrons about changes to services, hours, or open dates? If so, please include the wording for this notice.
9. When should these changes go into effect? (We require a minimum of two (2) business days to complete the necessary changes.)
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