Managing your Library's T-Mobile Devices

Managing your Library's T-Mobile Devices

Library staff with an email address associated with their organization or nonprofit (ie, .org or .gov) can register for an account to manage their libraries' hot spot devices directly through T-Mobile's online administrative portal. 


First, if you need to confirm the phone numbers for your devices, please contact Cara Orban and she will send you the list. You will need your phone numbers to manage the hot spots.

 

At the top of the screen you should see a link to "Subscriber Management." Click on this.

 

This should take you to a page where you can see all the hot spots assigned to your library. It should look something like this:
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To SUSPEND service on a hot spot, click on the "SUSPEND/RESTORE" tab. This should bring up a window like this:



You will enter the phone number of the device that you want to either suspend or restore. Then, to SUSPEND the device you have to choose "Add to device" or, to RESTORE service, choose "Remove from device."

Use the calendar to choose your "restore" date. If the device is still missing by that date, T-Mobile will send you an email notifying you that the device is about to be reactivated. At that point you may choose to have the device disconnected permanently, and in that case please email hotspotsupport [at] mt.gov so that we can cancel that line and optionally replace it.

 

You will need to enter the hot spot number with the area code and no hyphens, periods, spaces, or other characters between the numbers.

 



To restore service to a device that has made its way back to the library, select "Remove from Device" and set the restoration date for today.



You can put something in the memo line if you want for your own purposes, but you don't have to add anything. When you're ready, click on "Submit."



If you have another device to change, select "no" and repeat that process. Otherwise, select "yes."



Read the Terms and Conditions, scroll to the bottom of that box, check the box, and click on "Accept."



Review the changes you've made and click on "Checkout" to finish. T-Mobile will send you a confirmation email afterward. Please note that these changes will not happen instantly and make take an hour or two to go into effect.

Please open a ticket if you have questions.

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