Managing Your Library's Verizon Devices
Library staff can register their email address for an administrative account to manage their libraries' hot spot devices directly through Verizon's online administrative portal. Please open a help desk ticket to have this account set up for you.
If you need to confirm the phone numbers for your devices, please open a help desk ticket using the link above and MSL staff will send you the list. You will need your phone numbers to manage the hot spots. Other helpful numbers to keep include the hot spot's SIM card number and the IMEI number (the number which identifies the physical device).
To begin, go here and sign in: https://sso.verizonenterprise.com/account/business/login/unifiedlogin
Your home page should include a welcome message and a search bar that looks like this:
If the number is active in Verizon's database, the search will retrieve the hot spot's line overview page. Review the hot spot information to make sure it is up to date. As we can see, this hot spot is currently active. We can select "suspend" to temporarily suspend service, or "disconnect line" to permanently shut down the hot spot (only to be used if the suspended hot spot has not been returned or if the hot spot is damaged beyond repair).
On this page you can also replace the SIM card number in the event that you are only replacing the SIM card and not the entire device.
To suspend a hot spot temporarily, click "suspend" under "Device information." This will take you to the next page where you will make choices about the suspension.
Select "No" under "Do you want to be billed during suspension?"
Under "Why do you want to suspend?", you have two options.
Selecting "Other" will allow the suspension to automatically lapse after three months.
Selecting "Lost / Stolen" will cause the hot spot subscription to automatically be cancelled if the device is not reactivated within the three-month suspension period.
Below these questions you can see which email address will be notified of the suspension. If you wish, you may add another email address to receive this notification.
When you are ready, click "Submit."
Verizon will provide an order number and will also send you an email at the address(es) listed on the suspension page. If you need to suspend another device, you may enter the number in the search bar under "Want to do more?"
To reactivate the hot spot, search for the number as you did earlier and retrieve the line overview page. Here you can see that the hot spot is currently suspended. Click "Resume service" under "Device information" to reactivate the hot spot.
On the "Resume your service now" page, review the summary, including the number to be reactivated and email addresses to be notified, and click "Submit," or click on the X to cancel the transaction.
Again, Verizon provides a confirmation page with the order number, and they will also send a notification email to the address(es) requested. It may take a few minutes for the hot spot's service to reactivate.
As always, please feel free to open a help desk ticket if you have any questions about managing your Verizon hot spots.
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