Setting up and Troubleshooting your Hot Spot Devices

Setting up and Troubleshooting your Hot Spot Devices

How to Set-Up and Use the Hot Spots



How Do I Perform a Factory Reset?

A common solution to many connectivity and hotspot operational issues is to perform a Factory Reset. This will reset all of the device’s settings to the default values, including admin passwords, Wi-Fi name (SSID), and system settings. There are different methods to perform a factory reset depending on the hotspot model you are using.

  • T-Mobile Franklin T-9
    Remove the back cover. Make sure the battery is installed and your T9 is on. Press down the reset button for 3 seconds and release. Then, your T9 will perform the reset and restart automatically. (For further information, please click here.)
     
  • T-Mobile Alcatel Linkzone 2
    Press Reset key for 3 seconds to reset device. All LED indicators will flash blue 2 times to indicate that the device has been reset to factory mode. (For further information, please click here.)
     
  • Verizon Jetpack MiFi 8800L
    The master reset button is in a small hole located on the bottom of the Jetpack, underneath the battery cover. Place one end of an unfolded paper clip into the master reset button hole. Press the reset button with the unfolded paper clip until the display shows "MiFi Powering Off" (about five to six seconds), then your Jetpack will restart. (For further information, please click here.)
 

What If a Hot Spot Says It's Out of Data?

The T-Mobile Franklin T-9 hot spots have a 20GB data limit set by default. This limit is set in the configuration settings and can be increased through the web interface for your T-9 hot spots.  Connect to the hot spot with a computer or phone, then navigate to the hot spot management page: http://mobile.hotspot/.  Enter your password for the device and login. The default password is “admin” after which you will be prompted to change it. Select the “Settings” tab.  Choose the “Device” menu option, then select “Data Usage”.  There is an entry box where you can set the Usage Limit.  Set this to 500GB, which should be sufficient for each month.  Select “Save Changes”.  If you ever run into an issue with reaching the data limit, simply select a larger data limit. 

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