WorkFlows - Changing Staff Passwords (PINs)

WorkFlows - Changing Staff Passwords (PINs)

About

This article covers changing staff passwords (PINs) for WorkFlows, which must be updated annually, and should be updated after staff turnover.

Password Expiration Pop-Ups

WorkFlows passwords (aka PINs) automatically expire after 365 days. These PINs should also be updated after staff turnover.
To update a PIN at a time other than the annual update, please open a ticket and an MSC system administrator will update it for you.

Staff will see a warning pop-up starting 14 days before expiration letting them know the PIN will expire soon.
PIN Status pop-up Warning letting staff know when the PIN will expire.
You will be able to change the PIN up to 7 days after expiration before the account locks.
PIN Status pop-up Warning letting staff know the PIN has expired and needs to be changed.

PIN Status pop-up If staff choose to close out of the previous pop-up, they'll be prompted to exit WorkFlows.
Once the account locks (21 days after the initial warning), you'll need to open a ticket to request that MSC system admin unlock it by resetting your PIN.
Error pop-up

Password Requirements

WorkFlows PINs are now case-sensitive and must meet the following criteria:
  1. 8 characters minimum; 25 characters max
  2. 1 lowercase required
  3. 1 uppercase required
  4. 1 number required
  5. 1 special character required
Reusing passwords is discouraged. The system checks the past five (5) PINs to prevent repeats.

PIN Override Field

Once you've entered and confirmed your new PIN, you'll need to enter the override code 'yes' (without the quotation marks).
PIN Status pop-up with Override field highlighted

Click Save to finalize the change.

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