Zoho - Creating an Account
About
Creating a Zoho account will allow you to easily view current and past tickets submitted through Zoho. You can also initiate new tickets, view and send replies, and print tickets from your account. If you don't create an account beforehand, you'll be prompted to do so after submitting your first ticket.
To learn more about your account and submitting tickets, see Zoho - My Area and Zoho - Submitting a Ticket.
Sign Up
If you've already received an invitation email from Zoho, skip to step 4.
1. To create an account, navigate to the MSL's Zoho Help Center homepage. Click Sign Up in the upper right corner of the page.
2. Enter your name and work email address, then enter the text you see in the captcha and click Sign Up.
3. You'll see a screen letting you know that Zoho has sent you an email with a confirmation link.
4. Log into your email account and click the Accept the Invitation confirmation link to finish signing in. If you don't see the email in your inbox, check your spam.
Whitelist the domain montanastatelibrary.zohodesk.com to ensure that ticket notifications don't get marked as spam by your email service provider. If you're not sure how to whitelist, please consult your email provider's help page for instructions.
Password Criteria
5. Once you've clicked the confirmation link, a new window will open where you can create your password. Your password must:
- be a minimum of eight (8) characters in length.
- not contain two identical consecutive characters.
- contain both upper (A-Z) and lowercase (a-z) letters.
- contain at least one number (0-9).
- contain at least one special character.
6. Once you've entered and confirmed your password, click Register.
Profile
Once you've registered, you can edit your profile by adding a picture, editing contact information, adjusting your time zone, and even changing your password. Make sure to change the time zone to Mountain Daylight Time. Once you're done editing, click Save.
To get back to your profile after navigating away, click your profile image in the upper right corner of the screen and select View Profile.
Video Tutorial
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